Sales F.A.Q’s


1. Do I have to purchase all applications at one time?

No, any of the applications can be purchased individually.  The other applications can be added at a later time.



2. Do the applications share information?

Patient demographics entered in one application will appear in all applications.  The applications share the same database.



3. Can you scan insurance cards into the billing system?

Yes, we recommend purchasing a card scanner to do this.  There is a place in the billing system to access/store the scanned images.



4. How long does it take to get a new system up and running?

Several factors affect implementing a new system. These include the purchase and networking of hardware in your office, and scheduling training with Mountainside’s staff. Typically, Mountainside receives a signed contract with deposit, promptly contacts the office regarding expected hardware delivery time, and schedules the software installation and training. Software installation usually takes about one week.



5. Does training occur on-site or does the office staff go to the vendor location?

Mountainside provides on-site training.  In the contract, we provide a predetermined number of training days, which are determined based on the applications purchased.



6. Does Mountainside integrate with other vendor software?

An HL7 interface can be developed allowing communication between Mountainside’s software and another company’s application (ex. EMR purchased from Mountainside but the office uses another billing application).  HL7 is a standard form of communication.  Please contact both Mountainside and the other vendor to determine the cost for the HL7 interface.



7. How do you provide demonstrations?

Demonstrations of Mountainside applications are given via WebEx.  To schedule a demonstration of any of the applications, please contact Mountainside.



8. Is Mountainside CCHIT certified?

We are currently working towards becoming CCHIT certified and hope to obtain this certification in 2010.



9. Can I talk to other Mountainside customers?

Mountainside is happy to provide references. Please contact us for this information.

 


10. Do you provide both hardware and software?

We provide only software.  It is best to have a local hardware person to handle hardware and networking.